FAQS

1. What types of clothing does MA Collections offer?

We specialize in high-quality men's clothing, including formal wear, casual wear, traditional attire, and accessories.

2. Where is MA Collections located?

MA Collections operates online at www.macolletions.site. We deliver across Pakistan and internationally.

3. How can I place an order?

Simply visit our website, browse the collection, and add your desired items to the cart. Proceed to checkout and provide the required details for delivery and payment.

4. What payment methods do you accept?

We accept the following payment methods:

  • Cash on Delivery (COD) (available in Pakistan)
  • Bank Transfer
  • Online payment through secure gateways

5. How long does delivery take?

  • Within Pakistan: Orders are typically delivered within 3-5 business days.
  • International Orders: Delivery can take 7-14 business days, depending on the destination.

6. Do you offer free shipping?

Yes, we offer free shipping on orders over PKR 5,000 within Pakistan. For international shipping, charges depend on the destination and order weight.

7. What is your return and exchange policy?

We offer a hassle-free return and exchange policy:

  • Returns: Items can be returned within 7 days of receipt if they are unworn, unwashed, and in their original packaging.
  • Exchanges: You can request an exchange for size or design within 7 days of receipt.
  • Note: Customized or discounted items are non-returnable and non-refundable.

8. How do I initiate a return or exchange?

Contact us at aounhassan480@gmail.com or call us at +92 310 1711769 to begin the return or exchange process.

9. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email or SMS. Use this number to track your order on the courier’s website.

10. Do you offer customization services?

Yes, we offer customization for certain items. Please contact us at aounhassan480@gmail.com for more details about this service.

11. How can I contact customer support?

You can reach us via:

12. Are your products available internationally?

Yes, we ship worldwide! Shipping charges and delivery times vary based on the destination.

13. Can I cancel my order?

Orders can be canceled before shipment. Please contact us immediately if you wish to cancel your order.

14. Do you offer discounts or promotions?

Yes, we frequently run special promotions. Stay updated by subscribing to our newsletter or following us on social media.

15. How can I stay updated on new arrivals?

Follow us on social media and subscribe to our newsletter to be the first to know about new arrivals, sales, and exclusive offers.